Job Summary
The Energy Customer Service Representative serves as a direct point of contact for individual consumers and businesses. We will ensure all customers receive an above average level of service, respond to inquiries about products and is responsible for accurate data entry including billing and pricing, to meet the cooperative’s mission and goals which will ultimately result in outstanding customer service.
Primary Duties
Ability to interact with customers in a consistently positive and professional manner. Managing large amounts of inbound and outbound calls in a timely manner. Identifying customers’ needs, clarify information, research every issue and providing solutions. Ability to use customer service software to answer customer questions and enter orders. Handle all paperwork associated with customer transactions. Manage counter sales and station fuel island transactions. Develop product knowledge to answer customer inquiries. Inform the customers of new products or special offers. Manage inventory across multiple locations. Receive and manage incoming product. Work in a well-organized manner. Support other positions as needed. Perform other tasks as assigned by the manager.
Skills/Qualifications
Excellent written and verbal communication skills. Microsoft Office experience required. CRM software preferred. Customer Service experience required. POS system experience preferred. Must have good analytical and mathematical skills. Ability to multi-task, set priorities and manage time effectively. Knowledge of petroleum products a plus.
Education/Experience Requirements
High school graduate or equivalent.
Additional Information
The applicant should display a positive and proactive attitude, strong organizational and problem solving skills, the ability to prioritize and multitask and be a strong communicator, both paper and over the phone, as he/she will frequently deal with customers.
How to Apply
Call or email Karen Alsop or use this link to apply directly online: https://www.centerracoop.com/centerra-co-op-inc-employment-application/