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Free Leadership Webinars for OABA Members – Enhance Your Skills During Unprecedented Times

In Partnership with OSU Leadership Center

Leadership Center 2020In service to our members, OABA is now offering three leadership webinars for free this spring. We encourage you to take this opportunity to be intentional in enhancing your leadership skills during these unprecedented times. Taking no more than an hour, these webinars offer a great chance to step back and get a new perspective on current situations.

Held in partnership with The Ohio State University Leadership Center, these webinars grant members access to high-caliber training, from their work or home. With current restrictions and public health concerns, webinars are the perfect way to ensure your employees continue to develop their leadership skills.  

Three webinars will be hosted in the early spring: EQ: Don’t be a Sheldon (March 31), Give ‘em the Pickle Customer Service (April 7) and Mission Possible: Positive Leadership (April 9). These are exclusive opportunities for OABA members.. Complete details on each webinar is available below or at www.oaba.net/events. While free, registration is required in order to receive the webinar details. Click here to register.

 

EQ: Don’t be a Sheldon - March 31

“What really matters for success, character, happiness and lifelong achievements is a definite set of emotional skills – your EQ — not just purely cognitive abilities that are measured by conventional IQ tests.” — Daniel Goleman

What is Emotional Intelligence? It is the awareness of our emotions that drive our behavior, and how it impacts others (both positively and negatively), and then learning how to manage these emotions. Why is it important to have a high emotional intelligence?

Your Emotional Intelligence has a huge impact on your success as a leader. Research shows that people with strong emotional intelligence are more likely to succeed than those with high IQs or relevant experience. Therefore, Emotional Intelligence affects everything you do as you lead your team. Having a high Emotional Intelligence allows you to help drive yourself and your team to your highest success.

Sheldon Cooper is the lead character in the hit TV show “Big Bang Theory.” A child prodigy, Sheldon is now a physicist at Cal Tech. Although, he has a high IQ, Sheldon has trouble dealing with social situations and relationships. Using references to Sheldon, this workshop will help you learn more about Emotional Intelligence, so you will avoid being a Sheldon.

Participants will:

  • Gain a better understanding of emotional intelligence
  • Learn the importance of emotional intelligence and success as a leader
  • Develop new strategies to increase your personal emotional intelligence

 

Give ‘em the Pickle Customer Service - April 7

We’re all in the same business, the people business.  It’s not what we make or sell that’s critical; it’s how we take care of the people who buy it.  Our job is to make customers (internal and external) happy. What’s the best way to do that?  By giving our “pickles.”  “Pickles” are those special or extra things you do to make people happy.  It may be doing something extra for a customer or sending a handwritten thank you to them.  The trick is figuring out what your customers want, then making sure they get it, that’s the “Pickle!”

Great Companies and Successful Employees Do Four Things:

  1. Service - Make serving others your number one priority.  You work in a noble profession, so be proud of what you do and where you work.
  2. Attitude - Choose your attitude.  How you think about the customer is how you will treat them.  In a way, you’re in show business, so play the part!
  3. Consistency - Customers return because they like what happened the last time.  Set high service standards and live them every day.
  4. Teamwork  - Commit to teamwork; look for ways to make each other look good.  In the end, everything you do ends up in front of the customer.

 Participants will:

  • Increase customer satisfaction
  • Change your attitude to remain positive
  • Determine an action plan to provide consistent quality service.

 

Mission Possible: Positive Leadership - April 9

Are you a positive leader? Do you wonder how others think about your attitude as a leader? A quick test is to observe the way people react to you when you walk into a room. Are people happy to see you? Do they want to talk to you? Or do they quickly make themselves scarce? If they run when they see you, it's time for an attitude check.

Negativity in organizations is costing US businesses $300 billion/year. It is imperative that leaders establish a culture of positive leadership. As a leader, others look to you to set the tone for your team/organization. Being engaged and committed to a positive culture is a priority for the leader, and also every employee in the organization. Organizations that have a positive culture are more productive, have happier employees and most importantly, happy and satisfied customers.

Leaders have a choice about their attitude - and no matter what the situation, you have a choice to make about how you are going to react. No matter what the current situation is, or who is causing the negativity in your organization/team, it is vital that you create positive strategies that keep the team/organization strong.

Participants will:

  • Learn new ideas for boosting their own attitude;
  • Develop strategies for creating a positive culture at work;
  • Discuss ways to increase productivity at work; and
  • Improve working relationships

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